Innovation

Innovation is an old idea; Ready for something new?

Written by A. Karlan

Written by A. Karlan

At some point throughout your endeavors in entrepreneurship you may face, as many have, the daunting concept of innovation. 

Make no mistake: innovation is a critical aspect of successful business models as it provides a competitive advantage for companies that must necessarily battle for control of market shares.  Even so, innovation alone can not overcome a situation where the competition is so stiff that any potential upside is eroded away in the process: what we know as perfect competition in economics. To avoid perfect competition, companies must strive to build an “economic moat” that gives them a sustainable competitive advantage over time. While these protective moats can arise from several different sources, in today’s information economy they most often arise from the power of innovation.

When you search and study this ominous term, you will find that every successful entrepreneur with a social media personality will advertise their own formula for innovation, which can be comprised of anywhere between 5 and 10 discrete steps. There is a plethora of discourse to be found on the internet concerning this topic, with each person defining their own distinct method as the key to finding success and subverting competition. However, what is lost in this quagmire of development strategies and click-baity listicles is the true notion of innovation itself. That is to say, what actually changes the game in some notable way.

Following entrepreneurial guidelines for success may be wise, but it inherently is not innovative, no matter how many times the article you are reading may say so. This distinction is now a crucial issue commercial and creative producers are facing in a world rearranged by COVID-19: implementing innovative ideas and processes has swung from a helpful advantage to a critical necessity.  To answer this demand, many companies have begun to come together to work openly at an unprecedented level, putting the ability to create value before the opportunity to make a buck, embracing a term coined “open innovation”. Open innovation has the potential to widen the space for value creation: It allows for many more ways to create value, be it through new partners with complementary skills or by unlocking hidden potential in long-lasting relationships. In a crisis, open innovation can help organizations find new ways to solve pressing problems and at the same time build a positive reputation.

The wave of innovative partnership has triggered a rapid evolution in our digital business concepts. Rather than the anticipated slow progression towards the virtualization of business, COVID-19 has pushed the necessity of contactless encounters to the foremost concern of businesses who wish to survive, let alone compete. Yet it remains true that uncertain times are wellsprings of opportunity. Though there are no established and certain paths for us to tread on, COVID-19 has also given us an opportunity to harness our collective will and, most importantly, to catalyze innovation and change.

This is what drives our belief that we must cater our mindset and our execution, not for the moment at hand but for the duration of the road that lays before us: innovating for the times as opposed to innovating just to match the times. One can reference the various sources of “what innovation is” endlessly but unless you are applying your innovative process in the right direction, it may not be enough, in these times, to keep up with the mind-numbing pace at which digital business is currently evolving. The post-coronavirus era will witness major changes at even faster rates, and that is why an open mindset toward agile innovation is all the more important.  Forward-thinking innovation is the next step of our continued product and mindset evolution and now is the moment it needs to be actualized. The fragile and explosive state of the digital marketplace is a dead giveaway that those who wish to keep up with its twists and turns, long term, need to be readily adaptable and mindful of that changing topography.

Consumer Connection: The Social Distanced Digital Age

Written by A. Karlan

Consumers in the US rely on on phones for every imaginable task with usage growing at a skyrocketing rate.  According to data from Sensor Tower’s Q2 2020 report, the U.S. App Store’s downloads have surpassed China’s downloads for the first time since 2014.  These numbers come from a natural migration towards the newfound boom of distanced commerce as the population is suddenly forced to work, attend school and entertain themselves from home with apps, games, and streaming services. New avenues of interaction and service have been implemented and widely accepted in a staggeringly short amount of time, and while the weight of current events deserves solemn respect, the glaring trend of mobile connectivity cannot be understated or ignored.                      

Truthfully, there is more to people’s newfound dependence on mobile devices.  Phones are turning out to be more of a social and recreational outlet than anyone initially dreamed. People all over the world are spending their evening staring through their screens, not to tune out, but to tune in. The Lunar New Year holiday was extended in China at the year’s beginning to keep people home and distanced. As a result, Chinese game streaming doubled its viewership and game revenue in the nation was up 12% year over year.  It is even more critical to note that these numbers did not diminish when the lockdown restrictions were lifted. This behavior marks a shift in the way people are naturally connecting and it is not a singular occurrence. 

As the pandemic continues to affect the US, a similar instance can be observed. In a time of monumentally volatile markets, gaming revenue in the states has increased more than 10% year over year; the amount of time US gamers play per week continues to climb even though US gamers already average more time invested than gamers of any other country. Many forms of gaming, especially multiplayer games, have increased levels of social presence – including the ability to share screens and interact with characters-which is a welcome outlet for social connection in a time when folks are afraid to go outside.

 In commerce, the instant connectivity provided by outlets like gaming is proving crucial. Digitally-based commerce has been able to take advantage of this as we see customer-focused service surging ahead. This hits a similar mark in the companies that are utilizing personal connectivity, with the emphasis on “personal”. We can see this highlighted in the market pressure that online suppliers like Chewy continue to put on their competition including juggernauts like Walmart and Amazon. Chewy’s CEO Sumit Singh went on record to say he “is not worried about the threat Amazon represents” in regard to the online pet retail space. 

Why?

Singh believes Chewy’s wide-ranging offerings are why it is in a position to withstand any pressure from e-commerce behemoths. “For example,” Singh says, “Chewy has customer service representatives who offer guidance on what type of supplements a chocolate lab nearing seven years old should be taking, Singh said. And that customer service is offered 24/7… No one else is doing that”  It’s this kind of custom-tailored, personal service that will set the standard of expectations for digital retail as a whole as the digital commerce sector continues to dominate commerce overall in the 21st century. However you slice it, it seems that one’s presence and ability to directly connect to the consumer on the mobile device platform will be the crucial consumer connection of the 2020s.

Real Innovation Requires More Than an R&D Budget

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It’s hard to find a CEO today who doesn’t tout the importance of innovation, yet many seem stumped by how to achieve it. A widely cited McKinsey survey from 2008 found that 84% of executives believed that innovation was critical to their business’s growth, but only 6% were satisfied with their company’s current innovation performance. A more recent study by KPMG and Innovation Leader asked executives to rate how advanced their companies’ innovation efforts were on a five-point scale. Nearly 60% of respondents said they were at the earliest stages (ad hoc, which was one point, or emerging, two points) while only 2% said their innovation activities were optimized (5 points).

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