Innovation is an old idea; Ready for something new?

Written by A. Karlan

Written by A. Karlan

At some point throughout your endeavors in entrepreneurship you may face, as many have, the daunting concept of innovation. 

Make no mistake: innovation is a critical aspect of successful business models as it provides a competitive advantage for companies that must necessarily battle for control of market shares.  Even so, innovation alone can not overcome a situation where the competition is so stiff that any potential upside is eroded away in the process: what we know as perfect competition in economics. To avoid perfect competition, companies must strive to build an “economic moat” that gives them a sustainable competitive advantage over time. While these protective moats can arise from several different sources, in today’s information economy they most often arise from the power of innovation.

When you search and study this ominous term, you will find that every successful entrepreneur with a social media personality will advertise their own formula for innovation, which can be comprised of anywhere between 5 and 10 discrete steps. There is a plethora of discourse to be found on the internet concerning this topic, with each person defining their own distinct method as the key to finding success and subverting competition. However, what is lost in this quagmire of development strategies and click-baity listicles is the true notion of innovation itself. That is to say, what actually changes the game in some notable way.

Following entrepreneurial guidelines for success may be wise, but it inherently is not innovative, no matter how many times the article you are reading may say so. This distinction is now a crucial issue commercial and creative producers are facing in a world rearranged by COVID-19: implementing innovative ideas and processes has swung from a helpful advantage to a critical necessity.  To answer this demand, many companies have begun to come together to work openly at an unprecedented level, putting the ability to create value before the opportunity to make a buck, embracing a term coined “open innovation”. Open innovation has the potential to widen the space for value creation: It allows for many more ways to create value, be it through new partners with complementary skills or by unlocking hidden potential in long-lasting relationships. In a crisis, open innovation can help organizations find new ways to solve pressing problems and at the same time build a positive reputation.

The wave of innovative partnership has triggered a rapid evolution in our digital business concepts. Rather than the anticipated slow progression towards the virtualization of business, COVID-19 has pushed the necessity of contactless encounters to the foremost concern of businesses who wish to survive, let alone compete. Yet it remains true that uncertain times are wellsprings of opportunity. Though there are no established and certain paths for us to tread on, COVID-19 has also given us an opportunity to harness our collective will and, most importantly, to catalyze innovation and change.

This is what drives our belief that we must cater our mindset and our execution, not for the moment at hand but for the duration of the road that lays before us: innovating for the times as opposed to innovating just to match the times. One can reference the various sources of “what innovation is” endlessly but unless you are applying your innovative process in the right direction, it may not be enough, in these times, to keep up with the mind-numbing pace at which digital business is currently evolving. The post-coronavirus era will witness major changes at even faster rates, and that is why an open mindset toward agile innovation is all the more important.  Forward-thinking innovation is the next step of our continued product and mindset evolution and now is the moment it needs to be actualized. The fragile and explosive state of the digital marketplace is a dead giveaway that those who wish to keep up with its twists and turns, long term, need to be readily adaptable and mindful of that changing topography.

Size VS Insight: Creativity Obstacles in the Gaming World

Written by A. Karlan

Written by A. Karlan

The recent Global Games Market Report published by NewZoo, it was forecast that 2020’s global games market will generate revenues of $159.3 billion: a healthy year-on-year growth of +9.3%. This is hardly surprising considering the massive increase in time spent on digital devices due to COVID-19 shutdowns and social distancing. The gaming sector, and especially in the field of mobile gaming, was among the few to see zero lost revenue through an especially trying year. Simply put: gaming is booming. However, a few pitfalls loom on the horizon for big name developers which, if not addressed, could threaten to suck some of the world’s largest gaming companies down a competitive black hole.

AAA developers, an informal title given to mid-size and major developers with large production budgets, have fallen into a well of trying to pump blockbuster style, 60-hour experiences crafted on obscene budgets. Former PlayStation Exec, Shawn Layden, asserts that a return to tighter and shorter games is in order if the industry wants to survive into the future.”The problem with that model is it’s just not sustainable,” Layden said at Gamelab Live, via Games Industry. 

Layden’s assessment is on the money, as the quest to outdo rival studios has resulted in games with bloated budgets and incredibly long development periods.  In fact, AAA game development costs now average more than 20 times what they cost in the late 80s, accounting for inflation.  Publishers may push the narrative that smaller games are unable to put up competitive sales figures, yet the indie market constantly proves that wrong.

 Meanwhile, PlayStation manufacturer Sony is reportedly doubling the number of PlayStation 5 consoles in production to 10 million in an attempt to scale and meet recent demand trends before the highly-anticipated hardware goes on sale this holiday season. The announcement of this 50% increase in production of PS5s is more than an opportunity for developers for more sales; it also signals a new level of demand for software that takes advantage of the platform. The larger the audience is, the greater the demand for content and opportunity for subsequent bandwagon trends to emerge. These conditions lead AAA further down the competitive rabbit hole of shock-and-awe visuals and will lead to future disadvantageous compromises. This forced competition is ushering in an age of beautiful, but creatively blocked games that will ultimately send gamers to alternative gaming platforms for a truly satisfying experience not just visually, but mentally and mechanically too. Big budget gaming has dominated the industry in the 21st century, but as indie game companies continue to reinvent simple premises and artistic executions, AAA may soon have to reckon with the idea that they have lost the soul of what makes a game truly engaging.

A Developer’s Dilemma: A New Star of the Show?

Written by A. Karlan

As explored in Consumer Connections, gaming is experiencing an unprecedented boom in this newfound age of social distance: one that shows no signs of stopping. In fact, new research from Nielsen found that 82% of global consumers played video games and watched video game content during the height of the COVID-19 pandemic lockdowns, a 15% increase in gamers worldwide. People are playing, watching and blogging about games like never before, so now is a uniquely opportune time to take advantage of gaming platforms.  You may personally have enjoyed playing, but now, you have the chance to create something that is not merely entertaining, but an effective marketing tool.  Forging through new territory can pose an intimidating journey, but we encourage more gamers and partners to join our ranks of development, turbulent as it may be. 

Make no mistake, creating a game generates tons of questions to be answered before production or full development can even begin. First and foremost of those is “What is the premise of my game?” and “Who is my main character?” As with any premise, real or fictional, the appreciation of a character depends largely on the audience’s ability to make a connection with them. You may recognize the theme of personal consumer connectivity as it appears often in my musings; this is directly because our company fully believes that same connectivity is the key that will drive e-commerce and digital culture throughout the next decade. 

So in regard to character and plot creation, we say, shoot close to the heart. Who do people gravitate to in their real lives? What societal messages are people resonating with? Amongst hundreds of potential ways to answer this question, we recognize that above all, people’s hearts are tied the tightest to the ones they call family and friends, regardless of what species they may be.  People love their pets. That’s actually an understatement; People are obsessed with their pets.  On the surface that is an unremarkable statement, one I myself might not have paused at only a year ago, but we have uncovered just how deep the level of connection to our pets has grown in recent times.

In early March, as Americans began to accept the reality that their 2020 was going to be drastically different than the year they had imagined, 32,985 adoptable pets were welcomed into new homes during PetSmart Charities' first National Adoption Weekend event of the year, making it the most successful National Adoption Weekend since the event was initiated by PetSmart Charities and PetSmart over 25 years ago.  This shows us two things: first, that demand for pet companionship is continuing to rise, likely boosted by people’s realization that their opportunities for social interaction were likely to be limited. Secondly, since these adoptions, new pet parents and their communities have night and day dedicated hundreds of thousands of social media posts raving about their cute little fur ball, cementing the concept that pet owners both new and old are crazy for their pets. This niche has grown so much in recent years that a new dating app, Tabby, is being released this fall, strictly for cat lovers.  It may seem bizarrely niche, but the serious existence of such a site reveals the level to which the contemporary pet owner holds their companion in regard.

We are clearly not the only developers with an eye on pet owners’ heartstrings as other companies have begun developing pet-centric gaming. French developers, Blue Twelve Studio, are working on a PS5 launch title simply called “Stray”.  As you’ve likely guessed, it stars a cat. As this and countless other examples demonstrate,  the power of pets for their emotional outlet can be utilized as a  key foundation for building connections in advertising or marketing design.

Consumer Connection: The Social Distanced Digital Age

Written by A. Karlan

Consumers in the US rely on on phones for every imaginable task with usage growing at a skyrocketing rate.  According to data from Sensor Tower’s Q2 2020 report, the U.S. App Store’s downloads have surpassed China’s downloads for the first time since 2014.  These numbers come from a natural migration towards the newfound boom of distanced commerce as the population is suddenly forced to work, attend school and entertain themselves from home with apps, games, and streaming services. New avenues of interaction and service have been implemented and widely accepted in a staggeringly short amount of time, and while the weight of current events deserves solemn respect, the glaring trend of mobile connectivity cannot be understated or ignored.                      

Truthfully, there is more to people’s newfound dependence on mobile devices.  Phones are turning out to be more of a social and recreational outlet than anyone initially dreamed. People all over the world are spending their evening staring through their screens, not to tune out, but to tune in. The Lunar New Year holiday was extended in China at the year’s beginning to keep people home and distanced. As a result, Chinese game streaming doubled its viewership and game revenue in the nation was up 12% year over year.  It is even more critical to note that these numbers did not diminish when the lockdown restrictions were lifted. This behavior marks a shift in the way people are naturally connecting and it is not a singular occurrence. 

As the pandemic continues to affect the US, a similar instance can be observed. In a time of monumentally volatile markets, gaming revenue in the states has increased more than 10% year over year; the amount of time US gamers play per week continues to climb even though US gamers already average more time invested than gamers of any other country. Many forms of gaming, especially multiplayer games, have increased levels of social presence – including the ability to share screens and interact with characters-which is a welcome outlet for social connection in a time when folks are afraid to go outside.

 In commerce, the instant connectivity provided by outlets like gaming is proving crucial. Digitally-based commerce has been able to take advantage of this as we see customer-focused service surging ahead. This hits a similar mark in the companies that are utilizing personal connectivity, with the emphasis on “personal”. We can see this highlighted in the market pressure that online suppliers like Chewy continue to put on their competition including juggernauts like Walmart and Amazon. Chewy’s CEO Sumit Singh went on record to say he “is not worried about the threat Amazon represents” in regard to the online pet retail space. 

Why?

Singh believes Chewy’s wide-ranging offerings are why it is in a position to withstand any pressure from e-commerce behemoths. “For example,” Singh says, “Chewy has customer service representatives who offer guidance on what type of supplements a chocolate lab nearing seven years old should be taking, Singh said. And that customer service is offered 24/7… No one else is doing that”  It’s this kind of custom-tailored, personal service that will set the standard of expectations for digital retail as a whole as the digital commerce sector continues to dominate commerce overall in the 21st century. However you slice it, it seems that one’s presence and ability to directly connect to the consumer on the mobile device platform will be the crucial consumer connection of the 2020s.

XIV Rebranded

Written by D. Castone

Written by D. Castone

A Big Rebranding…..

Lately, team XIV has taken time to reflect upon the last several years of our journey.  
To put it lightly, 2020 has been quite the head-spin and, as most industries have since the COVID pandemic began, we’ve taken a deep look within to face many tough questions in how best to both survive and most importantly push back against such unprecedented uncertainty. We stand prepared and eager to respond to these tumultuous times, realizing with a renewed fervor how the years have been challenging, yet rewarding; full of unexpected twists and setbacks which have shaken and remodeled us stronger to our core.

Looking forward to 2021, what is certain is that change is the only constant.

Looking forward to 2021, what is certain is that change is the only constant.

To be blatant, we understand management teams across many industries will collaboratively seek new funding and revenue sources within the coming year. With the recent shift to a mostly digital, socially-distanced era, standard methods of consumer connectivity continue to miss the mark while big brand competition becomes more threatening by the day. In response to the changing times, our current focus is steadfast in crafting brand-centric digital solutions to improve consumer outreach using the most proven methods of digital gaming. Make no mistake, our new vision & course of action is the most powerful solution to current events- which undoubtably demanded much tribute in trial, error and inward reflection.  This means through our collaboration, potential partners will avoid the risk of wasting further precious time or money, sifting through unqualified ideas and in the end: executing to no avail.

With a renewed focus and revitalized strategy, we proudly announce our big rebranding to XIV SQUARED, as well as tentative plans for a 2021 coast-to-coast relocation to Oceanside in southern California.  Our last several years in Atlanta are an experience we will never forget. Simply summarized as an evolution in the fire, the relationships established and opportunities gained will forever be appreciated as they’re app part of how team XIV made it this far. Our ingenuity & cost-effective methods ensure our destiny in widening gaming’s doors to the broader world of e-commerce. Now, squared by the power of gaming, XIV SQUARED is the premier product design team to enhance and broadcast any brand’s services and larger messages.

Chewy CEO: 'We are seeing meaningful lift in new customers' amid COVID-19 outbreak

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The deadly and rapidly spreading COVID-19 outbreak has been wreaking havoc on companies around the world. Nevertheless, some companies — including online pet product retailer Chewy have emerged as winners amid the chaos.

“While 2019 closed on a high note, and 2020 got off to a strong start, the world changed dramatically with the coronavirus outbreak,” CEO Sumit Singh said in the company’s earnings statement.


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How Chewy and Amazon Are Poised to Shake Up Pet Retailing Yet Again

Could Amazon’s purchase of PillPack presage an expansion into pet medications?

Could Amazon’s purchase of PillPack presage an expansion into pet medications?

Nearly two decades later, the U.S. pet industry has yet to top Nestlé’s $10.4 billion acquisition of Ralston Purina. But the past few years of the twenty-teens saw five billion-dollar-plus acquisitions that together totaled almost $30 billion:

• In January 2017, Mars acquired leading U.S. veterinary hospital operator VCA for approximately $9.1 billion.


• In April 2017, PetSmart purchased Chewy.com for $3.3 billion.

• In February 2018, General Mills paid $8 billion for Blue Buffalo.

• In April 2018, J.M. Smucker shelled out $1.9 billion for Ainsworth/Rachael Ray.

• In August 2019, Elanco purchased Bayer’s Animal Health business unit for $7.6 billion.

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Real Innovation Requires More Than an R&D Budget

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It’s hard to find a CEO today who doesn’t tout the importance of innovation, yet many seem stumped by how to achieve it. A widely cited McKinsey survey from 2008 found that 84% of executives believed that innovation was critical to their business’s growth, but only 6% were satisfied with their company’s current innovation performance. A more recent study by KPMG and Innovation Leader asked executives to rate how advanced their companies’ innovation efforts were on a five-point scale. Nearly 60% of respondents said they were at the earliest stages (ad hoc, which was one point, or emerging, two points) while only 2% said their innovation activities were optimized (5 points).

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